At VIVA, we strive to provide fast, reliable, and affordable shipping for all your orders. Please read the details below to ensure a smooth delivery experience.

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1. Processing Time

• All orders are processed within 5–7 business days after payment confirmation.

• Orders are not shipped on weekends or public holidays.

• Custom or personalized products may take up to 7 business days to prepare.

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2. Shipping Methods & Delivery Time

We offer multiple shipping options depending on your location:

Domestic (Germany)

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

European Union (EU)

• Standard Shipping: 5–10 business days

• Express Shipping: 2–5 business days

International (Outside EU)

• Standard Shipping: 10–20 business days

• Express Shipping: 5–10 business days

Delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen circumstances.

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3. Shipping Fees

• Shipping costs are calculated at checkout based on your shipping address, package weight, and chosen shipping method.

• Free shipping may be available for orders above a minimum purchase amount (please check our promotions).

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4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can use this number to track your order online until it reaches your door.

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5. Customs, Duties & Taxes

• Orders shipped outside Germany/EU may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.

• Please check your local regulations before placing an order.

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6. Shipping Restrictions

• Currently, we ship to most countries worldwide, but some locations may have restrictions.

• If your address cannot be delivered to, we will contact you to arrange an alternative or issue a refund.

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7. Lost, Damaged, or Delayed Orders

• If your order is lost or arrives damaged, please contact us within 7 days of delivery at [your support email].

• We will investigate the issue and provide a replacement or refund where applicable.

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8. Address Accuracy

• Please ensure your shipping address is complete and accurate at checkout.

• VIVA is not responsible for lost or delayed orders caused by incorrect or incomplete addresses.

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 Tips for Faster Delivery

• Choose express shipping for urgent orders.

• Double-check your address and contact information.

• Track your order using the tracking number provided.

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At VIVA, we are committed to ensuring your order arrives safely, promptly, and with care. Thank you for shopping with us!